Veritas Witness Training Ltd Privacy Policy
This privacy policy aims to inform you how Veritas Witness Training Ltd processes your personal data when you purchase one of our products or services, attend a course, make contact with us or through your use of this website.
We may change this policy from time to time by updating this page and you should check this page periodically to ensure that you are aware of any changes.
This privacy policy was last revised on 14th September 2022.
Our contact details
Name: Veritas Witness Training Ltd
Address: 71–75 Shelton Street, London, WC2H 9JQ
Phone Number: 020 7100 0465
E-mail: enquiries@veritaswitnesstraining.com
The type of personal information we collect
We currently collect and process the following information:
- Identity data including name, title, date of birth, gender, nationality
- Contact data including email address, telephone numbers and billing address
- Financial and transaction data including bank account and payment card details, details about payments and details of services you have purchased from us
- Technical data including internet protocol address, browser and plug-ins, time zone and location, operating system and platform, and other technology on the devices you use to access this website
- Usage data including how you use our website, products and services, information such as your first language to enable us to make reasonable adjustments during the training, and recordings of mock exercises
- Marketing and communications data including your preferences in receiving marketing from us and your communication preferences
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you (by corresponding with us by phone, email or post or by completing forms) for one of the following reasons:
- When you apply to attend our training, we will collect data to allow us to administer the course.
- When you attend a course, for example, when you complete course evaluation forms or if you have requested video or audio recordings to be made during the course
- When you provide information to be used in testimonials
- If you express an interest in Veritas Witness Training, we will ask you to provide us with information which will enable us to communicate with you
- In order to collect payment for our services
- As you use our website, we will automatically collect technical data about your equipment and browsing actions. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy below for further details.
We also receive personal information indirectly, from the following sources, in the following scenarios:
- We may ask for, or be given, information about you by third parties such as a law firm, organisation or your employer. If you apply to attend our training via a law firm, organisation or your employer, they share your information with us.
- We obtain information from the following publicly available sources: Companies House, organisations’ websites or professional networking sites.
We use the personal information in order to:
- Administer your attendance at our courses
- Contact you in response to an enquiry
- Process payment for our services
- Improve our services
- Investigate and respond to complaints received by us
- For marketing purposes, to send you information about services that you might be interested in
We may send you marketing messages if you have requested information from us or purchased our goods or services and you have not opted out of receiving that marketing. You can ask us to stop sending you marketing messages at any time by contacting us. Where you have opted out of receiving these marketing communications, it will not apply to personal data provided to us as a result of product or service purchases or experiences or other transactions.
We may share your personal information with:
- Service providers with whom we work, such as sub-contractors in payment, technical and delivery services, search information providers, analytics providers and credit reference agencies. We do not sell your personal information to third parties.
- Our external trainers or contractors who are directly involved in the delivery of your course
We require all third parties to take appropriate security measures in relation to your personal data and to treat it in accordance with the law. We only permit third party service providers to process your personal data for specified purposes and in accordance with our instructions.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their content or privacy practices. We recommend that you read the privacy policy of each website you visit.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- Your consent. You are able to remove your consent at any time. You can do this by contacting us
- We have a contractual obligation
- We have a legal obligation
- We have a legitimate interest
How we store your personal information
We have appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We keep payment information for 18 months. We will then dispose of your payment information by deleting all records of it from our computer systems and cloud storage.
We keep all of our training records for 7 years. We will then delete the records from our computer systems and cloud storage, and we will securely destroy any paper records of the training within 4 weeks of transferring them on to our computer systems or cloud storage.
We keep information obtained through your enquiries for 2 years. We will then delete those records from our computer systems and cloud storage.
We keep your details on our marketing list until such time as you opt-out, and you are then added to our suppression list. The suppression list is kept indefinitely in order to comply with our legal obligations to ensure that we do not send you further marketing material.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at: enquiries@veritaswitnesstraining.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Cookie Policy
Use of Cookies
This website uses cookies to better the user’s experience while visiting the website. As required by legislation, where applicable, this website uses a cookie control system, enabling the user to give permission to use or save cookies on their computer/device.
What are cookies?
Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.
How we use cookies
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
How to control your cookies
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For more information on how to control cookies, please see the Cookies page on the ICO website.
Downloads and Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party anti-virus software or similar applications. We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.
External Website Links and Third Parties
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned on this website. (External links are clickable text / banner / image links to other websites).
Shortened URLs; URL shortening is a technique used on the web to shorten URLs (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
